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• Case Study: IT Organizational Analysis and Design

Situation

• Our client, a large manufacturing and distribution company, had grown rapidly in recent years through an aggressive acquisition strategy
• Although a centralized function, the individual IT groups operated in silos, with inconsistent processes, tools and technologies
• Technology competency was stressed at the expense of leadership, management and communication skill sets

Solution

Sendero Business Services:

• Interviewed IT leaders from across all internal groups in an effort to assess how well teams communicated and collaborated and to better understand the organization's culture
• Evaluated the efficacy of existing IT employee performance management and staffing processes
• Developed and conducted an online, web-based survey of all IT employees to gauge effectiveness of IT management and communications and to better understand the impacts of these areas on the culture of the organization
• Developed a customized plan consisting of several key recommendations, most notably:
  • Restructure the organization to break down silos and improve communication and collaboration
  • Develop holistic communication plans to drive consistency in messaging and common understanding of business imperatives
  • Implement consistent service delivery processes and tools
  • Document roles and responsibilities and develop IT competency model to focus attention on competencies other than those that are technology-related
  • Reengineer IT services budget and chargeback processes
• These recommendations were made to ensure that the IT organization was positioned to:
  • Support the expected growth of the business
  • Improve service levels for all aspects of IT service delivery, both projects and operationally
  • Recruit and grow well-rounded leaders and managers
  • Improve collaboration and relationships with supported business units

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