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• Case Study: IT / Business Alignment

Situation

• Our client, a large manufacturing and distribution company, had grown rapidly in recent years through an aggressive acquisition strategy
• The business units operated in silos with very unique and, in some ways, competing strategies
• The IT organization was centralized in support of these business units
• There were no consistent processes in place to ensure IT and its business partners were in alignment
• The business units perceived the IT organization as a cost center instead of a strategic business partner

Solution

• Sendero Business Services (SBS) interviewed business and IT leaders from across the company in an effort to assess how the organizations currently worked together and to better understand the company's culture
• We developed a plan consisting of several key recommendations, most notably:
  • The initiation of a strategic IT planning initiative designed to develop a technology strategy and road map in support of the company's overall business strategies and imperatives
  • The formation of governing bodies designed to ensure ongoing alignment of IT and the business with overall strategic direction and effective communication between these organizations
  • The implementation of specific management processes designed to provide a consistent decision-making framework and to enable the effective and efficient delivery of technology-based initiatives
• These recommendations were made to ensure that every future technology initiative:
  • Supports a stated strategy
  • Has an approved business case
  • Has been prioritized using a consistent decision-making process
  • Is being managed using a standard, methodical approach
  • Is completely visible to the business
  • Is evaluated over time against the business case and evolving business strategies to ensure it meets the business objectives

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