Sendero Business Services
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Leslie Wilemon
VP Human Resources
Essilor of America
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- Case Study: Learning
Case Study: Learning |
Situation
Our client had invested significant time and energy into designing and developing two complex instructor-led courses, and piloted both in 2007. The business was driving to have the courses offered again in early 2008 to get the target audiences trained and up to speed. Unfortunately, employee turnover resulted in incomplete and multiple versions of edit notes, multiple versions of electronic files, and pages of open questions. The client managers responsible for revising the courses were too overloaded to overcome the obstacles and meet the deadlines.
Solution
Sendero Business Services:
- Reviewed all source materials
- Evaluated file contents and edit dates to determine proper versions to use going forward
- Combined files where necessary to simplify production
- Combined edits into tables that illustrated conflicts/duplications/etc.
- Reviewed all open points with Subject Matter Experts
- Revised files per SME input
- Conducted editorial QA of all materials
- Facilitated production
- Communicated status on a regular basis